Source or customer intake
Receive a customer pair, approved batch, or lawful donation through a documented channel.
Primary role: Donation & Intake Coordinator
Concept visualizationOwnership and authorization
Verify who owns the footwear, what may be done, and what disposition is permitted.
Primary role: Customer & Intake AssociateSafety and condition screen
Check contamination, mold, pests, recalls, counterfeit concerns, structural failure, and scope.
Primary role: Condition Screening AssociatePhotograph, tag, and locate
Create the baseline photo set, assign a unique ID, and record the controlled storage location.
Primary role: Inventory & Custody AssociateMaterial assessment and quote
Identify materials, select an approved method, disclose risks, and confirm price or agreement status.
Primary role: Material Assessment LeadPaid task assignment
Assign only authorized tasks to trained workers through payroll, supervision, and timekeeping.
Primary role: Bench CaptainClean and prepare
Remove loose soil, clean by material, manage laces and insoles, and preserve the documented scope.
Primary role: Footwear Care AssociateRestore and finish
Perform only approved cosmetic finishing, conditioning, edge work, or minor restoration.
Primary role: Restoration AssociateDry and reassemble
Use controlled air drying, reshape where appropriate, and reassemble the pair without hidden moisture.
Primary role: Drying & Reassembly AssociateIndependent quality release
Compare the result with the intake record, disclose limitations, and stop release when standards fail.
Primary role: Quality ReviewerList, return, award, or route
Complete the approved disposition: customer handoff, B2B return, condition-graded resale, charitable award, recycling, or disposal.
Primary role: Handoff / Listing AssociateReconcile and learn
Close the work order, inventory, payment or restriction record; measure quality, rework, hours, and outcomes.
Primary role: Operations & Data CoordinatorThe six operating checkpoints
IntakeBook the job or batch, identify the owner or lawful source, photograph the pair, document condition, and establish requested scope.
AssessConfirm material, exclusions, risks, estimated timing, price status, and authorization before work begins.
TraceAssign a unique identifier and maintain documented location and custody from receipt through return or disposition.
CareUse material-specific methods, approved products, required PPE, and competency-based task assignment.
Dry + QACompletely dry the item, complete independent quality review, and stop release when standards are not met.
HandoffComplete payment or agreement documentation, verify return or disposition, collect feedback, and reconcile the work order.
The completed handoff standard
A work order is complete only when the pair is reconciled to the correct customer or disposition, payment or agreement evidence is complete, the final condition is disclosed, feedback or complaint routes are available, and custody is closed.
Stop-work authority
Any trained staff member must be able to stop work when material, chemical, contamination, equipment, custody, counterfeit, injury, privacy, labor, or quality risk exceeds approved scope. Mission pressure cannot override safety.
