STEP 01
Source or customer intake
Receive a customer pair, approved batch, or lawful donation through a documented channel.
Primary role: Donation & Intake Coordinator
STEP 02
Ownership and authorization
Verify who owns the footwear, what may be done, and what disposition is permitted.
Primary role: Customer & Intake Associate
STEP 03
Safety and condition screen
Check contamination, mold, pests, recalls, counterfeit concerns, structural failure, and scope.
Primary role: Condition Screening Associate
STEP 04
Photograph, tag, and locate
Create the baseline photo set, assign a unique ID, and record the controlled storage location.
Primary role: Inventory & Custody Associate
STEP 05
Material assessment and quote
Identify materials, select an approved method, disclose risks, and confirm price or agreement status.
Primary role: Material Assessment Lead
STEP 06
Paid task assignment
Assign only authorized tasks to trained workers through payroll, supervision, and timekeeping.
Primary role: Bench Captain
STEP 07
Clean and prepare
Remove loose soil, clean by material, manage laces and insoles, and preserve the documented scope.
Primary role: Footwear Care Associate
STEP 08
Restore and finish
Perform only approved cosmetic finishing, conditioning, edge work, or minor restoration.
Primary role: Restoration Associate
STEP 09
Dry and reassemble
Use controlled air drying, reshape where appropriate, and reassemble the pair without hidden moisture.
Primary role: Drying & Reassembly Associate
STEP 10
Independent quality release
Compare the result with the intake record, disclose limitations, and stop release when standards fail.
Primary role: Quality Reviewer
STEP 11
List, return, award, or route
Complete the approved disposition: customer handoff, B2B return, condition-graded resale, charitable award, recycling, or disposal.
Primary role: Handoff / Listing Associate
STEP 12
Reconcile and learn
Close the work order, inventory, payment or restriction record; measure quality, rework, hours, and outcomes.
Primary role: Operations & Data Coordinator