Crisis & Safety
911 for immediate danger; 988 for suicide or emotional crisis support; active provider crisis instructions; local emergency departments and mobile crisis pathways after verification.
Resource navigation
Recovery Resources
Use these categories to organize a closed-loop resource directory. Reach One should publish specific organizations only after confirming the current contact, service area, eligibility, cost, privacy, accessibility, and referral process.
Behavioral Health Care
Assessment, counseling, substance-use treatment, psychiatry, medication services, detoxification, higher levels of care, and step-down services.
Recovery Community
Mutual aid, peer groups, recovery community organizations, faith/community supports, recreation, alumni, sponsors, mentors, and sober social connection.
Housing
Emergency shelter, coordinated entry, recovery housing, rental assistance, permanent housing, utility support, identification, and application navigation.
Employment & Education
Workforce centers, vocational rehabilitation, training, apprenticeships, GED/adult education, college, employer pathways, and benefits counseling.
Transportation
Bus routes, reduced fares, managed transportation, ride planning, vehicle support, bicycles, and community transportation programs.
Health & Wellness
Primary care, dental, vision, pharmacy, nutrition, movement, sleep, reproductive health, infectious-disease care, and insurance navigation.
Benefits & Basic Needs
Food, clothing, identification, phone, internet, childcare, public benefits, disability resources, veterans’ services, and financial coaching.
Legal & Reentry
Legal aid, court/probation navigation, record sealing, identification, reentry, family law, protection, and civil-rights resources.
Family & Youth
Caregiver support, parenting, family education, youth development, school support, child welfare navigation, respite, and safe recreation.
Culture, Faith & Belonging
Culturally responsive communities, spiritual support chosen by the person, language access, disability community, LGBTQ+ affirming resources, and neighborhood connection.
Contribution & Leadership
Volunteering, boards, mentoring, civic engagement, entrepreneurship, peer leadership, art, sports, and community projects.
Closed-loop resource record
For each active resource, maintain: organization and program name; verified date; contact; hours; geography; eligibility; cost/insurance; accessibility/language; documents needed; referral method; expected response; waitlist; privacy/ROI requirement; escalation contact; and the outcome categories staff must document.
A directory is not a completed service.
The peer helps the person decide, prepare, contact, schedule, attend when authorized, understand the outcome, and define the next action. “Resource provided” should not be the graveyard where follow-through disappears.
Ask for the current Silver Book
The partner’s source materials name The Silver Book resource guide. Request the current edition directly rather than relying on unverified directory entries.