The intended access sequence
- 01
Make contact
Call the main and access line during published hours or use an approved administrative channel.
- 02
Confirm a safe channel
The access role moves clinical information into the approved secure system rather than asking for a detailed story by ordinary email.
- 03
Screen for immediate fit and safety
Reach One reviews urgency, basic eligibility, age, geography, consent authority, requested service, and possible need for a different level of care.
- 04
Complete assessment and program matching
A qualified clinician determines needs, strengths, risk, diagnosis where applicable, functional targets, and the appropriate level or service.
- 05
Complete the next step
If Reach One is appropriate, the service is scheduled and tracked. If not, the receiving option is identified, contacted, accepted, scheduled, communicated, and followed.
Completed-handoff standard
| Stage | What completion looks like |
|---|---|
| Identify | A receiving provider or resource is selected for the actual need—not merely pulled from a generic list. |
| Contact | The receiving organization is contacted using an approved process. |
| Accept | The receiving provider confirms whether it can accept the person and under what conditions. |
| Schedule | A specific next appointment or intake step is scheduled whenever possible. |
| Inform | The person or authorized caregiver understands the plan, location, date, time, expectations, and contact. |
| Address access | Transportation, language, technology, disability, cost, custody, documentation, or other barriers are addressed. |
| Track | Reach One documents the status and follows through according to policy. |
Source and publication control
Designed from Reach One’s controlled planning record
This page is generated from the Reach One website/strategic planning package, SPW readiness baseline, executive decision register, program-design materials, and website build charter. Production publication still requires current evidence, named approval, workflow testing, and a rollback path for any claim that can change.