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Crisis information
Information Available All visitors, people served, families, partners, vendors, staff, and applicants 3 min read

Zero-PHI public website

Privacy and data practices

Reach One separates public publishing from clinical records. The public WordPress/PHP website is designed as a zero-PHI environment; clinical referral, intake, scheduling, records, releases, and treatment communications belong in an approved secure system.

A private virtual behavioral health workspace

Public website data categories

Basic technical data

IP/network information, browser/device, date/time, requested page, security events, and server logs as configured.

Privacy-oriented analytics

Page views and site performance only after tool, configuration, retention, consent/cookie obligations, and care-seeking privacy are reviewed.

Administrative contact data

Name and contact information only if an approved non-PHI administrative form is later enabled with constrained choices and no clinical narrative.

Newsletter or event data

Only through an approved vendor, clear purpose, consent, retention, unsubscribe, and no health-status profiling.

Employment/training data

Through an approved applicant or training system with a separate notice, role access, retention, and security—not mixed with clinical data.

Clinical data

Not stored in public WordPress. It crosses to the approved secure intake/EHR/portal environment.

Privacy governance controls

Data-flow register

What data enters, where it goes, who receives it, why, legal/contract basis, storage, retention, deletion, and incident path.

Vendor and BAA review

Contract, security, privacy, accessibility, subcontractors, breach response, data location, termination, export, and deletion.

Least privilege and MFA

Named accounts, role-based access, no shared administrator credentials, MFA, periodic access review, and prompt removal.

Content and media consent

Specific purpose, voluntary choice, revocation, duration, audience, channels, youth assent/guardian authority, storage, and removal.

Retention and deletion

Schedules for logs, forms, applications, media, backups, vendor systems, analytics, and legal holds.

Incident response

Detection, containment, preservation, escalation, legal/contract analysis, notification, correction, CAPA, and remeasurement.

Source and publication control

Designed from Reach One’s controlled planning record

This page is generated from the Reach One website/strategic planning package, SPW readiness baseline, executive decision register, program-design materials, and website build charter. Production publication still requires current evidence, named approval, workflow testing, and a rollback path for any claim that can change.

Review the public strategic direction