Executive dashboard domains
Leadership should see these six domains regularly and examine them by program, population, location, modality, payer, and timeframe when meaningful.
Census & Capacity
Active census, admissions, discharges, utilization, safe program capacity, waitlist, caseload, group fill, and growth gates.
Access & Conversion
Referral volume, response time, contact success, screening, assessment, admission, reason not admitted, and completed handoff.
Clinical & Documentation Integrity
Assessment, plan, note timeliness, individualization, medical necessity, signatures, supervision, corrections, and Golden Thread.
Authorization & Revenue Integrity
Eligibility, authorization, attendance, claim acceptance, denial, payment, A/R, nonduplication, and service-to-code alignment.
Safety & Outcomes
Risk, incidents, grievances, measures, functional change, experience, transitions, readmissions, and continuity.
Workforce Capacity
Vacancy, credential, onboarding, competency, supervision, caseload, coverage, turnover, call-offs, burnout indicators, and readiness.
Five questions for every program
Can people get in?
Access: response, screening, assessment, eligibility, barriers, wait, admission, redirect, and completed handoff.
Are people improving?
Effectiveness: symptoms, safety, functioning, goals, recovery, family/school/work participation, and transition.
What was the experience?
Person, caregiver, referral-source, stakeholder, and staff experience—including complaints and accessibility.
Are resources used responsibly?
Efficiency: attendance, utilization, staff time, cost, authorization, scheduling, length of stay, and avoidable rework.
Is the program safe and defensible?
Integrity/safety: incidents, rights, privacy, role scope, documentation, billing, fidelity, supervision, and readiness.
Measurement lifecycle
| Point | Purpose |
|---|---|
| Baseline / admission | Describe the starting need, risk, functioning, strengths, goals, barriers, and measure scores. |
| During services | Identify response, lack of progress, deterioration, new risk, attendance barriers, and needed plan changes. |
| Transition / discharge | Explain what changed, what remains, why the level or service is changing, and what continuing care is complete. |
| Follow-up when applicable | Assess durability, connection, re-engagement need, experience, and longer-term outcomes. |
| Aggregate review | Analyze patterns, influencing factors, disparities, quality failures, and improvement priorities. |
| PI / CAPA / remeasurement | Assign correction, owner, due date, evidence, verification, and whether performance actually improved. |
Source and publication control
Designed from Reach One’s controlled planning record
This page is generated from the Reach One website/strategic planning package, SPW readiness baseline, executive decision register, program-design materials, and website build charter. Production publication still requires current evidence, named approval, workflow testing, and a rollback path for any claim that can change.