Core rights
Dignity and respect
To be treated as a person with strengths, history, culture, values, preferences, and a future—not reduced to a diagnosis or behavior.
Information you can understand
To receive clear information about services, status, staff roles, risks, benefits, alternatives, cost, privacy, rules, and the next step.
Participation and choice
To participate in assessment, goals, plans, treatment, transition, and decisions; to ask questions and express preferences.
Privacy and confidentiality
To have information protected and disclosed only as permitted or required, including honest explanation of privacy limits.
Access and nondiscrimination
To receive equitable consideration, communication access, reasonable modifications, and freedom from prohibited discrimination.
Safe and competent care
To receive services from qualified, trained, supervised personnel within scope and in an environment designed for safety.
Refusal and alternatives
To refuse services or elements of care within legal/safety limits and receive information about consequences and alternatives.
Complaints without retaliation
To raise concerns, use the grievance and appeal process, receive a response, and remain free from retaliation.
Records and correction rights
To access or request amendment of records as permitted and to have corrections preserve the original entry and audit trail.
Responsibilities that support care
Responsibilities do not erase rights or authorize shaming, abandonment, retaliation, or automatic discharge without clinical review.
Provide accurate information
Share relevant information honestly and update Reach One when safety, contact, coverage, medication, custody, or circumstances change.
Participate in planning
Ask questions, express preferences, collaborate on goals, and tell the team when the plan does not fit.
Respect safety and boundaries
Follow reasonable safety rules, respect others, protect privacy, and avoid violence, weapons, threats, harassment, or unsafe substances.
Communicate about attendance
Attend as agreed or notify Reach One when barriers, emergencies, or schedule conflicts arise so alternatives can be considered.
Use urgent resources appropriately
Call 911 or 988 rather than relying on routine website, email, voicemail, or non-crisis staff response.
Address financial and administrative duties
Provide requested eligibility/authorization information, review financial notices, and ask questions about responsibility.
Source and publication control
Designed from Reach One’s controlled planning record
This page is generated from the Reach One website/strategic planning package, SPW readiness baseline, executive decision register, program-design materials, and website build charter. Production publication still requires current evidence, named approval, workflow testing, and a rollback path for any claim that can change.